Lead Developer, Stardock Entertainment

I hate to be the bearer of bad news, but we won't be able to get the update for EU users up today, and it won't be available until late Monday at the earliest, but hopefully no later than Tuesday.

We've been working on it since the regular 2.0 update went up, but we've been having some technical difficulties.  I'm sorry for the delay, and we will do our best to get it into your hands as soon as possible.

EDIT: The update won't be available today, but possibly tomorrow (Wednesday) 


Comments (Page 4)
6 PagesFirst 2 3 4 5 6 
on Nov 26, 2008

Is it really necessary to make "me too" posts?

 

Last thing they said is that they are making progress and another issue popped up, so my guess is another 3 days, maybe less.

on Nov 26, 2008

nicodaemus
Last thing they said is that they are making progress and another issue popped up, so my guess is another 3 days, maybe less.

Meh.  They've been saying a few more days for a while now.  I know that patching EU is proving to be a bit tricky (is it Kalypso's fault?), but I would really appreciate a few more updates on how things are going. 

Hey ho.  I guess the best thing to do is to  keep coming back ehre every freakin' day to find out if there is any progress 

on Nov 26, 2008

How about telling your paying and increasingly unhappy EU customers what the status is, what's preventing you from making 2.0 available for said customers, and when approximately we can expect 2.0 to become available for us? Is "before the end of the year" a realistic estimate?

Or is the problem so huge that you can't even estimate when it's going to be resolved?

So when Did EU become a subscription? Neither Kalypso or Stardock are taking money out of MY bank account, and so they dont need to give me any services. Of course if they dont im unlikely to buy from stardock in the future but they havent got any obligation to give us the patch, or even make one in the first place. This has been hinted at time and time again by our helpful Stardock employees in nice ways in order to not insult their customers. But seen as though you cant get what they are subtly and modestly hinting at here it is:

GC2 Is being supported with patches because they want to make us happy with the game.

Of course the benefits from making us happy may include things like us buying other products but this is by no means a guarantee.

So please, next time you post do so in a considerate manner watching that you dont insult the very people who are trying to make a patch available for Me, The General EU public and 'You'.

on Nov 27, 2008

Gausflayer, thats right what you say. I think like you in this things.

I think it should be no Problem to wait some more days longer for the German patch. Stardock will integrate the 2.01 Patch for EU Users. The rest of the World, which had the 2.00 Patch was happy but there where some Failures in there. So Stardock won´t give us an new Patch, which has Failures (2.00) in there.

And there is an another thing: Impule isn´t listing the Endless Universe Package. Only the normal Gal Civ II for the German users. Stardock is working for listing EU, but there must be an technical or programing Problem to open Impulse for the EU Version.

on Nov 27, 2008

gaussflayer and Manaburn:

Please have a look at the post that started this thread. It contains a clear commitment to making 2.0 available for EU within days - that was 3 weeks ago. Not a legal commitment, and there is no legal obligation to produce and release anything at all, I'm aware of this. But it motivated me to purchase EU, believe it or not. 
I can't see an insult in ASKING people for a status update. Or do you expect me to assume that people's words are not meant seriously? After all, they DID tell us that 2.0 would become available for EU customers within a few days, didn't they?
Please understand that I'm showing respect for them by asking. And I'm giving feedback to publishers and developers how I feel about their communication with me. 

In my business life, I'm an experienced project manager. I know that unforeseen things can and do happen. But I have also learnt, sometimes the hard way, to take communication and expectation management very serious. To tell people, day by day, things would happen "very soon" or so, creates expectations, and sooner or later, disappointment, if you don't fulfill. And to be silent makes people feel neglected and it makes them think about what might cause the silence. By telling people honestly, what's happening and what they can expect from you, you manage the process and minimize the risk that people feel neglected (one of the worst mistakes in human communications you can make, believe me).

My life doesn't depend on the availability of EU 2.0. But maybe my willingness to invest in Stardock products? I could have waited silently, maybe grudgingly, and drawn my conclusions ... But I preferred to tell Stardock what's on my mind. Not humbly and devotely enough in your eyes? Shame on me!  

on Nov 27, 2008

 

well said so far.

a newsletter you can sign up to or something and more info about the source of the problems would be nice.

of course i appreciate the hard work the stardock guys put into their games. you'll rarely see such a dedication elsewhere.

but also as most of the EU customers, i think, being able to get the next update, was one important reason for the decision to buy the EU pack of the game.

in which manner is stardock actually working on all that stuff? they created this new 2.0 update, which works fine on the normal versions of the game. now they are working on it, to make it somehow compatible with the EU Version?

thus, they  would have slightly different versions of the 2.0/2.1 updates and will need different versions of future updates as well.

plus, impulse yet has to recognize the EU Version, for the later distribution of the update.

edit: (so far impulse has not recognized, that i have EU installed)

my question is, what exactly are the differences between the normal game and expansion packs installed and the Endless Universe Version? The game content, i'd think is almost identical. I think even the Dread Lord campaign was accessible from the DA-Load up in the EU Version! It is possible to play the DL campaign, if you start the DA Chapter in the EU setup.

edit:again: i'm only asking what differs (in respect of game features/content)  an installation of Endless Universe, from an installation of the original GalCiv2 + DA + TA ?! This is something actually no where to be read. on the one hand in the GalCiv2:faq it is said that EU doesn't contain the base game. on the other hand, the dread lord campaign is included in the EU Version and i neither see any races or important features missing?

Which leads us to the question,

If the majority of the game content is identical, if the EU Version equals a normal Bundle of all 3 GalCiv2 games,

is there no way to write a Patch which transforms an EU Installation into a normal installation of GalCiv2+DA+TA replacing Windows Registry Keys/ executables and such?

and all the little other things impulse needs to know, to recognize the game installed.

if the EU Version equals a normal Bundle of all 3 GalCiv2 games, there should be no politics involved, preventing this?

from my point of view, the EU version is nothing more, than a strange mixture of the expansion packs + the original game, being installed through one setup, instead of three. As i'd expect, localization is always taken into account, during the design phase of a game, so that EU contains no brand new file system or whatever to manage localizations either?

(as this would have been allready included in the normal versions of GalCiv2 , DA, TA and kalypso just made a few new xml files containing the translated text)

it is not about me, not being patient enough to wait for the update, i'd wait until christmas or the next year without bitching.

what i'm wondering about is, whether it wouldn't be lot cheaper for the stardock guys, to have the problems with the EU version solved, once and for all, instead of going through great difficultys each time an update, originally designed for the normal GalCiv2+DA+TA Installation, has to be modified to run with the EU versions as well.

As for bug fixes and support in general, wouldn't it be easier, if everyone is talking about the same game, the same source code, instead of ppl. talking about 2 different sides of the same coin.

If you read the statements of CariElf, you get the impression, that everytime they thought to have solved the problem in a couple of days/hours, a new more difficult one occurred.

I'm just wondering if EU is worth all the trouble, for them and for us, and whether there is no easier way to settle the problems within the game and with impulse.

As i have no clue, about how the software was build together to form this fragile EU Version, i can only speculate.

hopefully i didn't offend someone. i just wanted to share my thoughts.

 

wouldn't it be more effective, for bugfixing (and support in general) as well, to merge the versions together? 

again, i don't know how stardock is working on the issues, nor how big the differences of those two versions are,

i just thought, it might be a more effective approach, as once the EU version gets replaced with a normal install, at least the v2.0 update and future patches/updates should work, with no additional code fixing and divided project management necessary. (install EU from DVD -> Convert it -> update 2.0 ...-> another satisfied customer)

 

on Nov 27, 2008

I think the Difference is, that Gal Civ II Twilight of Arnor where build only for the Downladversion (with the Visacardpayment).

The Add-On Dark Avatar had a long time before an Boxed Version in Germany. So there is no Prob to play DA in the EU Version. 

on Nov 27, 2008

My personal view is that there might be two issues (or at least one of them):
- Get EU on Impulse (and distinguish it from the rest of the GC2 products)
- Offer an update of EU which doesn't give you the base game at the same time.
(To wait for 2.01 would have been an excellent reason for the delay, but now that 2.01 is available, but EU customers still can't have it, this excuse has disappeared into nowhere) 

I have GC2 and EU installed in parallel (in 2 different folders). After I had installed and registered EU, Impulse offered me to INSTALL GC2, and I accidentally pressed the button without thinking about it. As a result, I suddenly had GC2 in my EU folder, too, but the launcher didn't work anymore. But clicking on the 3 EXE's did work! I mean DL, DA and TA. This is probably a bug in the update system.
To avoid misunderstandings: I haven't really played EU until now (waiting for 2.0), so I can't tell you whether the GC2 installation in the EU folder will give you all 3 games, or if it has screwed up some of the file configurations (after all, the GC2 installation is very likely to have replaced newer DA or TA files by older DL ones). All I know is that I managed to get to the 3 main menus and launch new games (without actually playing them) by running the 3 GC2 exe files.

I could understand that both issues might be tricky to resolve without any other negative side-effects. But both issues have nothing to do with the game and its expansions themselves, but with Impulse and the way the products are marketed. Which would be another indication for the observation that whatever vendors do to protect their investment (successfully or not - but that's another debate) is bad for their paying customers, in the sense that to use the products and to get updates gets increasingly difficult, complex, error-prone and cumbersome - and more and more expensive for the vendors, last but not least.

on Nov 27, 2008

The Add-On Dark Avatar had a long time before an Boxed Version in Germany

 

Dark Avatar wasn't availalbe in Germany. Only GCII (Dread Lords) and Endless Universe.

on Nov 29, 2008

HI, is the patch also for GC:DL (GC: Endlees Universe) or can i play the campain until the patch is finished ?

 

DJC

on Nov 30, 2008

there is no dreadlords ruleset implemented in eu, you can play the dreadlords campaign but using da or toa ruleset iirc, but no dreadlords game itself - so savegames won't be compatibile. but, as i've been told, youcan use cheats to advance to proper scenario in a new game.

on Nov 30, 2008

Thank Stardock Entertainment for a great game! I didn't think games of this calibre were made anymore, it's great. I hope the patch is out soon as I look forward to any improvements there may be, and also a fix for the game crashing occasionally.

on Dec 01, 2008

We've had some technical issues with getting EU on Impulse, and making the update work, but we think that we've solved those.  The update will contain the 2.01 changes. 

I'm sorry that it's taking so long, but it's just been one of those times where you fix one thing and another problem pops up. 

 

on Dec 01, 2008

Its great to hear you're making progress! Cari, i hate to be a pain, but will the update also be available for Ultimate Edition users as well as Endless Universe users?

Any Info is much appreciated! cheers!

on Dec 01, 2008

I am german and luckily i bought the us original of the Gold edition + Twilight download. What i have read this far EU is not very good in terms of translation. The parts of the german manual i read on amazon.com were awful. Stardock, you may criticize your european publisher for this, one reason that GC is not that well known here in germany surely is, that the german localized versions are very bad. I know that you did the localization not for your own, so i can say this openly without conflicting my respect for the quality of your work. But i think it would be in your interest that a commercial publisher is able to get a translation that has not to be redone in the fan community. The german manual actually reads like copy and pasted in babelfish. I think it would be in your own interest not leaving that impression on your companys name in germany. If i view the top ten of the best pc games in the last 12 months on www.gamerankings.com based on the average ratin in online reviews i get Twilight of the arnor directly on position 1 (when setting minimum reviews to 15). How is it possible that almost noone knows Galactic Civilizations where i live?

6 PagesFirst 2 3 4 5 6